Question 1

Where can I pick up and return the car?

Accepted Answer

We deliver to Alicante Airport, Torrevieja, and our office at CV-902, 18, 03129 Daya Nueva. Custom delivery locations are available on request — please contact us.

Question 2

Is there a minimum rental period?

Accepted Answer

Yes. All bookings are for a minimum of 3 days.

Question 3

What documents do I need at pickup?

Accepted Answer

The Main Driver needs a valid driving licence, a passport or national ID, and a credit or debit card in their name for payment. Every driver on the Rental Agreement must present the same documents.

Question 4

What is the minimum age to rent?

Accepted Answer

The Main Driver must be at least 25 years old and have held a valid driving licence for at least 2 years.

Question 5

What rate types are available?

Accepted Answer

Flexible (free cancellation up to 48h before pickup), Partially Refundable (tiered refund up to 3 days before pickup), and Non-Refundable (lowest price, no refund).

Question 6

What is the fuel policy?

Accepted Answer

Same-to-same. The fuel level is recorded on the Rental Agreement at pickup (for example 100%, 60% or 50%) and the vehicle must be returned at the same level. Missing fuel is charged at cost plus a refuelling fee.

Question 7

Is mileage unlimited?

Accepted Answer

Mileage is unlimited unless a specific limit is stated on your Rental Agreement.

Question 8

What insurance is included?

Accepted Answer

Every rental includes the third-party liability insurance required by Spanish law. Three optional Protection Packages — Basic, Standard, and Premium — reduce or eliminate your excess and can be added at pickup.

Question 9

Do I need to pay a security deposit?

Accepted Answer

No. We do not require a security deposit — nothing is held or blocked on your card at pickup.

Question 10

Who is allowed to drive the vehicle?

Accepted Answer

Only drivers listed on the Rental Agreement. Additional drivers can be added at pickup on presentation of their licence and ID.

Question 11

Can I drive the car outside Spain?

Accepted Answer

Travel outside mainland Spain requires prior written authorisation. Please ask before booking.

Question 12

What if I get a traffic fine, toll or parking ticket?

Accepted Answer

The customer is responsible for all traffic fines, parking penalties and toll charges incurred during the rental, plus an administrative handling fee. Where permitted by law, these may be charged to the payment method used for the booking.

Question 13

What happens if the vehicle is damaged?

Accepted Answer

The vehicle is inspected at pickup and return, and a Vehicle Condition Report is signed. Existing damage is recorded and not charged. New damage is assessed against your selected Protection Package — the customer pays up to the excess amount.

Question 14

How do I pay?

Accepted Answer

We accept Visa and Mastercard. Any Balance Due is payable at pickup. No security deposit is required.

Question 15

Can I sign the Rental Agreement electronically?

Accepted Answer

Yes. Electronic signatures have the same legal effect as handwritten signatures, and documents you upload through the booking system are treated as true and accurate copies.

Question 16

How do I cancel or change my booking?

Accepted Answer

Email info@aarentalsspain.com or call +34 744 60 73 84 with your Booking Number. Refund eligibility depends on your selected rate type — see the Cancellation Policy.

Question 17

Do you speak Icelandic?

Accepted Answer

Já 🇮🇸 — við tölum íslensku. Icelandic-speaking service is available by phone, email and WhatsApp.

Frequently asked questions